Client Rights and Protections
Transparent Information
Receive clear explanations of services, pricing, inclusions, and limitations before agreeing to any package.
Be informed about any changes in pricing or service structure in advance.
Confidentiality and Data Protection
Have your personal information and relocation details treated with confidentiality and protected according to our Privacy Policy.
Request access to, correction of, or deletion of your personal data at any time.
Freedom of Choice
Decide which third-party service providers (e.g., movers, realtors, shippers) to engage with. We do not require or pressure clients to use any specific company.
Non-Discrimination
Receive services without discrimination based on race, gender, religion, national origin, disability, age, sexual orientation, or family status.
Respectful Communication
Expect courteous, timely, and professional communication from our consultants throughout your engagement with us.
Right to Cancel or Disengage
Cancel or withdraw from a service package according to our cancellation policy. We will honor any refund terms clearly stated in your service agreement or booking.
Support and Escalation
Request clarification or assistance if you feel a service has not been delivered as expected.
Escalate concerns to management by contacting us at support@mmsrcl.com.